Terms & Conditions

Hey there, and welcome! I’m so glad you’re here. My name is Michelle, and I’m the maker, packer, email-answerer, and everything-elser behind this small pottery business. Below are a few details to help you know what to expect when shopping here.

Ordering & Payment

All pieces are handmade and listed with as much accuracy as possible. When you place an order, payment is processed securely at checkout via the payment options provided on the site. Please double-check your shipping address—I ship to the address you provide!

Shipping Info

I personally pack and ship every order from my studio. Because I’m a one-woman show (and because clay takes time), most orders ship within 5–7 business days from the date of purchase.

Once your item is shipped, you'll receive a tracking number via email. If you have a special request or need something urgently, feel free to reach out and I’ll do my best to accommodate!

Returns & Refunds

I want you to love your pottery. If for any reason you're not happy with your purchase, you can send it back and I’ll happily refund you once it arrives back in my hands.

If something breaks during shipping (ceramics can be fussy!), just email me a photo of the damage and I’ll send you a replacement or a refund—your choice.

Handmade Nature

Each item is handmade, carved, glazed, and finished by me. No two pieces are exactly alike—there will be slight variations in shape, color, and texture. That’s part of the charm! It’s also a reminder that a real person made your piece with care.

Intellectual Property

All product designs, images, and content on this site are my own and may not be used or reproduced without permission. Thank you for respecting the handmade process.

Questions?

You can always reach me through the Contact page or send me a message on Instagram @madebymichellepottery. I respond to all emails personally and I’m happy to help however I can.